As 2011 nears its close, I am enjoying all of the end of year predictions – although I don’t much trust the psychics or Mayan prophecy. Gartner, on the other hand, does have some clout and they have published some interesting insights on the future of IT and enterprise software.

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Its a follow-up to our last follow-up! In this podcast, Robert and I close the lid on lifecycle management with a focus on the newest CRM On Demand environment – CTE! And of course, if you missed Part 1, never fear, you can find it here.

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In our podcast today, Robert and I get into governance. No, we’re not talking politics (that’s off-limits). This is CRM On Demand governance and it’s something every customer needs to ensure long-term success.

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In today’s episode, we celebrate another CRM On Demand milestone – our 18th release! Yes, our little software as a service application is finally legal. Robert and I memorialize this event by chatting about some of our favorite new features and enhancements.

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I’m a big fan of Google Alerts and have about a dozen set up, many to search for terms related to CRM On Demand, Oracle, and the like. My monitor for “software as a service” picked up a nice new paper published by Forrester Research which details a lot of the same things we’ve said here on the podcast and in conversation with customers and prospects.

You can find the article here (full paper with free subscription).

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So a few weeks ago Robert and I posted an episode called ‘Five Things about Performance’. We went through a number of things – five, to be exact – that can impact performance. We got some great feedback on that episode and also a couple of comments asking us to turn our attention to performance of Analytics and Reports. Why is it any different? Mike Lairson joins me to explore this topic.
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As you may know, Oracle is in the process of rolling out the latest CRM On Demand upgrade to customers – Release 17, or as we like to call it, R17. Today Robert and I pick our five favorite new features and go in depth on why we like them so much.
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I’m back from 5 days at Oracle Open World 2009 in San Francisco. CRM On Demand was well represented at this massive event!

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In this episode, Robert and I talk about Software as a Service, or “Saas” as it is often called. This software delivery method gets a lot of attention lately, but is this really anything new?
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