In this follow-up to our discussion of good Governance, Robert and Louis expound upon the topic of Lifecycle Management, with a focus on the environments Oracle CRM On Demand makes available for development, testing and training. There is a lot to talk about, so we’ve split this into two exciting podcasts.

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As you may know, Oracle is in the process of rolling out the latest CRM On Demand upgrade to customers – Release 17, or as we like to call it, R17. Today Robert and I pick our five favorite new features and go in depth on why we like them so much.
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