In this follow-up to our discussion of good Governance, Robert and Louis expound upon the topic of Lifecycle Management, with a focus on the environments Oracle CRM On Demand makes available for development, testing and training. There is a lot to talk about, so we’ve split this into two exciting podcasts.

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Today we’re going to dig into one of the fundamentals of CRM On Demand system design – really one of the first things you are going to be thinking about (or should be) when kicking off a project.

And no, we’re not talking about where to hold the launch party or who will cater it.  We’re talking about the data model – the real meat and potatoes of your CRM application. It’s deciding what goes where and how it all gets tied together. » Read the rest of the entry..

In today’s episode, we celebrate another CRM On Demand milestone – our 18th release! Yes, our little software as a service application is finally legal. Robert and I memorialize this event by chatting about some of our favorite new features and enhancements.

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Today I welcome back Mike Lairson to the podcast. You all know Mike as the author of “CRM On Demand Reporting” – well now he’s adding to the series with his recently released title “CRM On Demand Dashboards”! Mike took some time to chat with me about the new book and plans for the future.
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Oracle OpenWorld 2010 starts soon – September 19, to be exact. This year promises to be bigger and better than ever!

As usual, there will be plenty to keep CRM On Demand fans entertained. I highly recommend checking out the “Leveraging On Demand Analytics” session on Monday and the “Best Practices” session on Tuesday.

See the full roster of CRM On Demand sessions here:
http://www.oracle.com/us/openworld/oow10-focuson-crmod-166222.pdf

You can get great deals during the show at the Oracle Bookstore (Moscone West, Level II) and even meet the Oracle Press authors. I’ll be there Monday and Tuesday from 10 AM to 10:30. Bring your copy of the CRM On Demand Deployment Guide and I’ll write something on it!

Are YOU going to OOW? Leave a comment to let me know!

It’s been a while since Robert and I got together on the ole’ podcast, so we were both eager to dive into this episode. And today we tackle one of those activities that is part of every implementation. The mid-morning cookie break? No! Data import, of course!

Robert and I discuss the strategies to employ and the pitfalls to avoid when planning your data migration.
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I’m a big fan of Google Alerts and have about a dozen set up, many to search for terms related to CRM On Demand, Oracle, and the like. My monitor for “software as a service” picked up a nice new paper published by Forrester Research which details a lot of the same things we’ve said here on the podcast and in conversation with customers and prospects.

You can find the article here (full paper with free subscription).

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So a few weeks ago Robert and I posted an episode called ‘Five Things about Performance’. We went through a number of things – five, to be exact – that can impact performance. We got some great feedback on that episode and also a couple of comments asking us to turn our attention to performance of Analytics and Reports. Why is it any different? Mike Lairson joins me to explore this topic.
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As you may know, Oracle is in the process of rolling out the latest CRM On Demand upgrade to customers – Release 17, or as we like to call it, R17. Today Robert and I pick our five favorite new features and go in depth on why we like them so much.
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Welcome to another Five Things podcast. Today’s topic is Performance, which is something Robert and I deal with a lot. In fact, I’d say it’s the number one reason we engage with customers.
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