Its a follow-up to our last follow-up! In this podcast, Robert and I close the lid on lifecycle management with a focus on the newest CRM On Demand environment – CTE! And of course, if you missed Part 1, never fear, you can find it here.

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In this podcast I am joined by my good friend Mike Lairson to address a topic requested by a listener (see, we care!). Mani wrote in a while back and asked that we talk about data access in Analytics. Well, we’ve covered data access in CRM On Demand from a few angles, why tackle Analytics as it’s own podcast?
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Today we introduce our new “Five Things” format for the podcast. Robert and I will discuss five things you need to know about one of our favorite CRM On Demand features – Books of Business. Look for “Five Things” in the title of future podcasts. When you see it, you’ll know you’re going to get some concrete advice that you can put to work right away. » Read the rest of the entry..

Robert and I depart from our usual dialogue to look at some questions posted on the Oracle Forums. In this follow-up to our last podcast on Data Access, we decided it would be fun to look at what’s heating up the Forums on this topic. Not surprisingly, we found a good number of questions posted by customers and partners.

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CRM On Demand has evolved over the years since Robert and I started working with it to allow many different ways of defining data access. The impact of each, and the combination of them, can be a bit confusing to the uninitiated. In this podcast, we take a tour of the various options available and some things to consider for each.

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