In a ground-breaking first for the CRM On Demand Podcast team, we score an interview with celebrity author Mike Lairson. Those of you who are in the know of course recognize Mike as the author of Oracle CRM On Demand Reporting, available at Amazon.com.

Listen to the conversation for some exciting news you’ll only hear on the CRM On Demand Podcast!

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Robert and I depart from our usual dialogue to look at some questions posted on the Oracle Forums. In this follow-up to our last podcast on Data Access, we decided it would be fun to look at what’s heating up the Forums on this topic. Not surprisingly, we found a good number of questions posted by customers and partners.

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CRM On Demand has evolved over the years since Robert and I started working with it to allow many different ways of defining data access. The impact of each, and the combination of them, can be a bit confusing to the uninitiated. In this podcast, we take a tour of the various options available and some things to consider for each.

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Hot on the heels of Oracle Open World I noticed a number of our “Inner Circle” partners in the news. A sampling is below.

• Ribbit Hops onto Oracle On Demand
• Oracle Offers Access to Hoover’s Through CRM On Demand
• ExactTarget Launches New Products at World`s Largest One-to-One Marketing Conference
• Oracle^® CRM On Demand and Siebel CRM Customers Tap Into Social Intelligence With InsideView Smart Cloud^TM
• BigMachines to Showcase On-Demand Configuration, Quoting and Proposal Solution at Oracle OpenWorld

My Podcast Alley feed! {pca-7e4d65a8e4fe53c62bf63f70b3a8adb7}

I’m back from 5 days at Oracle Open World 2009 in San Francisco. CRM On Demand was well represented at this massive event!

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In this episode, Robert and I talk about Software as a Service, or “Saas” as it is often called. This software delivery method gets a lot of attention lately, but is this really anything new?
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In our first podcast, Robert and I discuss some common pitfalls to avoid when implementing CRM On Demand. This is a handy list to keep in mind when planning and executing a CRM deployment. Along the way we share some stories from our work over the past several years in CRM On Demand consulting at Siebel and Oracle.
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