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	<title>The Oracle CRM On Demand Podcast</title>
	<link>http://crmondemandpodcast.com</link>
	<description>A discussion of all things related to Oracle CRM On Demand. Louis and Robert host topical conversations on technical best practices, implementation approaches and interviews with On Demand experts.</description>
	<lastBuildDate>Wed, 07 Dec 2011 13:55:28 +0000</lastBuildDate>
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	<item>
		<title>Gartner: The Future of IT in the Cloud</title>
		<description><![CDATA[As 2011 nears its close, I am enjoying all of end of year predictions - although I don't trust the psychics or Mayan prophecy. Gartner, however, does have some clout and they have published some interesting insights on the future of IT and enterprise software.]]></description>
		<link>http://crmondemandpodcast.com/2011/12/gartner-the-future-of-it-in-the-cloud/</link>
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		<title>Podcast 023: Podcast Evolution</title>
		<description><![CDATA[Well  it's been a really long time since we warmed up ole Skype and recorded a new podcast. So maybe the first thing we should do is apologize to our loyal fan. Sorry… you. Next thing we should probably do is talk about what’s happening with the podcast? ]]></description>
		<link>http://crmondemandpodcast.com/2011/12/podcast-023-podcast-evolution/</link>
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		<title>Will YOU be at Oracle Open World?</title>
		<description><![CDATA[Oracle Open World 2011 (or OOW11 as we 'insiders' call it) starts in just a week and promises to be a great show for anyone interested in CRM On Demand. There are over a dozen sessions specifically dedicated to CRM On Demand topics - from analytics and architecture to support and roadmap.]]></description>
		<link>http://crmondemandpodcast.com/2011/09/will-you-be-at-oracle-open-world/</link>
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		<title>Podcast 022: All about CRM On Demand Integration Events</title>
		<description><![CDATA[In this episode, Robert and I dig deep into Integration Events. What are they? Where did they come from? How can I use them? Should I use them at all? All your questions are answered!]]></description>
		<link>http://crmondemandpodcast.com/2011/05/podcast-022-all-about-crm-on-demand-integration-events/</link>
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		<title>Cloud Integration &#8211; An InfoWorld report</title>
		<description><![CDATA[There is an interesting article over at InfoWorld discussing the ins and outs of integration in the SaaS world. Mr. Linthicum makes some excellent observations which make this worth a read. Since I know you are interested, I'll share my thoughts on it as well!

Original article:

http://www.infoworld.com/d/cloud-computing/how-integrate-the-cloud-714

]]></description>
		<link>http://crmondemandpodcast.com/2011/05/cloud-integration-an-infoworld-report/</link>
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		<title>Podcast 021: Lifecycle Management Part 2</title>
		<description><![CDATA[Its a follow-up to our last follow-up! In this podcast, Robert and I close the lid on lifecycle management with a focus on the newest CRM On Demand environment - CTE! And of course, if you missed Part 1, never fear, you can find it here.]]></description>
		<link>http://crmondemandpodcast.com/2011/03/podcast-021-lifecycle-management-part-2/</link>
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		<title>Podcast 020: Lifecycle Management Part 1</title>
		<description><![CDATA[In this follow-up to our discussion of good Governance, Robert and Louis expound upon the topic of Lifecycle Management, with a focus on the environments Oracle CRM On Demand makes available for development, testing and training. There is a lot to talk about, so we've split this into two exciting podcasts.]]></description>
		<link>http://crmondemandpodcast.com/2011/02/podcast-020-lifecycle-management-part-1/</link>
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		<title>Podcast 019: Got Governance?</title>
		<description><![CDATA[In our podcast today, Robert and I get into governance. No, we're not talking politics (that's off-limits). This is CRM On Demand governance and it's something every customer needs to ensure long-term success.]]></description>
		<link>http://crmondemandpodcast.com/2011/01/podcast-019-got-governance/</link>
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		<title>CRM On Demand Learning Blog Hypes the Podcast!</title>
		<description><![CDATA[Just wanted to share a nice article my pals over at the CRM On Demand Learning Blog recently published about our little podcast!

http://blogs.oracle.com/crmodtraining/2010/12/easy_listening_crm_on_demand_p.html]]></description>
		<link>http://crmondemandpodcast.com/2010/12/crm-on-demand-learning-blog-hypes-the-podcast/</link>
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		<title>Podcast 018: Digging in to the Data Model</title>
		<description><![CDATA[Today we’re going to dig into one of the fundamentals of CRM On Demand system design – really one of the first things you are going to be thinking about (or should be) when kicking off a project.

And no, we're not talking about where to hold the launch party or who will cater it.  We’re talking about the data model – the real meat and potatoes of your CRM application. It’s deciding what goes where and how it all gets tied together.
]]></description>
		<link>http://crmondemandpodcast.com/2010/11/podcast-018-digging-in-to-the-data-model/</link>
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		<title>Moving to Indexed Fields &#8211; A Rough Guide</title>
		<description><![CDATA[We've talked many times before about the value of using Indexed Custom Fields (ICF) to juice your performance. It's clearly important to think about this when you are going through initial design and configuration. But what about after deployment - when you start to figure out exactly what bits of data are being most heavily searched and reported on?]]></description>
		<link>http://crmondemandpodcast.com/2010/11/moving-to-indexed-fields-a-rough-guide/</link>
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		<title>Podcast 017: CRM On Demand Turns 18</title>
		<description><![CDATA[In today's episode, we celebrate another CRM On Demand milestone - our 18th release! Yes, our little software as a service application is finally legal. Robert and I memorialize this event by chatting about some of our favorite new features and enhancements.]]></description>
		<link>http://crmondemandpodcast.com/2010/10/podcast-017-crm-on-demand-turns-18/</link>
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		<title>Podcast 016: Mike Lairson and the new Dashboard book!</title>
		<description><![CDATA[Today I welcome back Mike Lairson to the podcast. You all know Mike as the author of "CRM On Demand Reporting" - well now he's adding to the series with his recently released title "CRM On Demand Dashboards"! Mike took some time to chat with me about the new book and plans for the future.]]></description>
		<link>http://crmondemandpodcast.com/2010/09/podcast-016-mike-lairson-and-the-new-dashboard-book/</link>
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		<title>Thoughts on the ExcludeChannel function</title>
		<description><![CDATA[I had a recent experience helping a customer and implementer in dealing with a lot of workflows and field validations combined with integration via web services. It occurred to me some folks out there might be attempting the same, so I decided to write up a few tips which could save some headaches!]]></description>
		<link>http://crmondemandpodcast.com/2010/09/thoughts-on-the-excludechannel-function/</link>
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		<title>Get ready for Oracle OpenWorld 2010!</title>
		<description><![CDATA[Oracle OpenWorld 2010 starts soon - September 19, to be exact. This year promises to be bigger and better than ever!
]]></description>
		<link>http://crmondemandpodcast.com/2010/08/get-ready-for-oracle-openworld-2010/</link>
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		<title>Podcast 015: Data Import Strategies</title>
		<description><![CDATA[It's been a while since Robert and I got together on the ole' podcast, so we were both eager to dive into this episode. And today we tackle one of those activities that is part of every implementation. The mid-morning cookie break? No! Data import, of course!

Robert and I discuss the strategies to employ and the pitfalls to avoid when planning your data migration.]]></description>
		<link>http://crmondemandpodcast.com/2010/08/podcast-015-data-import-strategies/</link>
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		<title>The SAAS Payoff &#8211; A Forrester Research Report</title>
		<description><![CDATA[I'm a big fan of Google Alerts and have about a dozen set up, many to search for terms related to CRM On Demand, Oracle, and the like. My monitor for "software as a service" picked up a nice new paper published by Forrester Research which details a lot of the same things we've said here on the podcast and in conversation with customers and prospects.]]></description>
		<link>http://crmondemandpodcast.com/2010/08/the-saas-payoff-a-forrester-research-report/</link>
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		<title>Podcast 014: We Need to Talk About Adoption</title>
		<description><![CDATA[Today we tackle a topic that every company deploying CRM wrestles with - how to get users to actually use the system! In this super-sized episode, I am joined by my long time colleague Tim Koehler to talk about user adoption. Tim is a recognized expert in the topic and, more importantly, co-author of the CRM On Demand Deployment Guide. ]]></description>
		<link>http://crmondemandpodcast.com/2010/07/podcast-014-we-need-to-talk-about-adoption/</link>
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		<title>Podcast 013: The CRM On Demand Deployment Guide</title>
		<description><![CDATA[In this episode, Robert and I talk about the latest exciting development in the CRM On Demand world - the release of the first comprehensive guide to everything! The CRM On Demand Deployment Guide is already garnering positive reviews and promises to be an invaluable resource to anyone working with the service.]]></description>
		<link>http://crmondemandpodcast.com/2010/06/podcast-013-the-crm-on-demand-deployment-guide/</link>
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		<title>Louis Peters &#8211; Interview with Oracle Marketing</title>
		<description><![CDATA[I was recently interviewed by Steve Diamond, Oracle&#8217;s Sr. Director of Product Marketing for CRM On Demand. The topic was our new book, the &#8220;Oracle CRM On Demand Deployment Guide&#8221;. (You can find a link to the book on Amazon in the sidebar!) Steve is a lot of fun to talk to and I think [...]]]></description>
		<link>http://crmondemandpodcast.com/2010/06/louis-peters-interview-with-oracle-marketing/</link>
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		<title>Podcast 012: Five Things About Reports Performance</title>
		<description><![CDATA[So a few weeks ago Robert and I posted an episode called 'Five Things about Performance'. We went through a number of things - five, to be exact - that can impact performance. We got some great feedback on that episode and also a couple of comments asking us to turn our attention to performance of Analytics and Reports. Why is it any different? Mike Lairson joins me to explore this topic.]]></description>
		<link>http://crmondemandpodcast.com/2010/05/podcast-012-five-things-about-reports-performance/</link>
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		<title>Podcast 011: Five Things About R17</title>
		<description><![CDATA[As you may know, Oracle is in the process of rolling out the latest CRM On Demand upgrade to customers - Release 17, or as we like to call it, R17. Today Robert and I pick our five favorite new features and go in depth on why we like them so much.]]></description>
		<link>http://crmondemandpodcast.com/2010/04/podcast-011-five-things-about-r17/</link>
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		<title>Podcast 010: Five Things About Performance</title>
		<description><![CDATA[Welcome to another Five Things podcast. In this episode we discuss five common causes of performance issues with CRM On Demand.]]></description>
		<link>http://crmondemandpodcast.com/2010/04/podcast-010-five-things-about-performance/</link>
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		<title>Podcast 009: Integration Introduction</title>
		<description><![CDATA[Just about every CRM On Demand customer I work with today has implemented some level of integration. Getting the right information (wherever it lives) to the right people at the right time is now a business imperative. Today Robert and I begin to take a look at the various ways On Demand can enable this vision - in many cases quickly and cheaply!]]></description>
		<link>http://crmondemandpodcast.com/2010/03/podcast-009-integration-introduction/</link>
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		<title>Podcast 008: Data Access in Analytics</title>
		<description><![CDATA[In this podcast I am joined by my good friend Mike Lairson to address a topic requested by a listener (see, we care!). Mani wrote in a while back and asked that we talk about data access in Analytics. Well, we've covered data access in CRM On Demand from a few angles, why tackle Analytics as it's own podcast?]]></description>
		<link>http://crmondemandpodcast.com/2010/02/podcast-008-data-access-in-analytics/</link>
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		<title>Podcast 007: Five Things about Books of Business</title>
		<description><![CDATA[Today we introduce our new "Five Things" format for the podcast. Robert and I will discuss five things you need to know about one of our favorite CRM On Demand features - Books of Business. Look for "Five Things..." in the title of future podcasts. When you see it, you'll know you're going to get some concrete advice that you can put to work right away!]]></description>
		<link>http://crmondemandpodcast.com/2010/01/podcast-007-five-things-about-books-of-business/</link>
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		<title>Podcast 006: Jeff Saenger with McGraw Hill</title>
		<description><![CDATA[This podcast features a re-broadcast (with permission) of an interview conducted by Lisa McClain, editor at McGraw Hill, with Jeff Saenger. Jeff is a vice president for CRM On Demand at Oracle and one of my collaborators, along with Tim Koehler, on the CRM On Demand Deployment Guide.]]></description>
		<link>http://crmondemandpodcast.com/2010/01/podcast-006-jeff-saenger-with-mcgraw-hill/</link>
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		<title>Podcast 005: Meet Mike Lairson</title>
		<description><![CDATA[In a ground-breaking first for the CRM On Demand Podcast team, we score an interview with celebrity author Mike Lairson. Those of you who are in the know of course recognize Mike as the author of Oracle CRM On Demand Reporting, available at Amazon.com. Listen to the conversation for some exciting news you'll only hear on the CRM On Demand Podcast!]]></description>
		<link>http://crmondemandpodcast.com/2009/12/podcast-005-meet-mike-lairson/</link>
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		<title>Podcast 004: Data Access QA from the Forums</title>
		<description><![CDATA[Robert and I depart from our usual dialogue to look at some questions posted on the Oracle Forums. In this follow-up to our last podcast on Data Access, we decided it would be fun to look at what’s heating up the Forums on this topic. Not surprisingly, we found a good number of questions posted by customers and partners.

]]></description>
		<link>http://crmondemandpodcast.com/2009/12/podcast-004-data-access-qa-from-the-forums/</link>
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		<title>Podcast 003: Data Access Tour</title>
		<description><![CDATA[CRM On Demand has evolved over the years since Robert and I started working with it to allow many different ways of defining data access. In this podcast, we take a tour of the various options available and some things to consider for each. 
]]></description>
		<link>http://crmondemandpodcast.com/2009/11/podcast-003-data-access-tour/</link>
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		<title>CRM On Demand Partners in the news</title>
		<description><![CDATA[Hot on the heels of Oracle Open World I noticed a number of our "Inner Circle" partners in the news. A sampling is below.]]></description>
		<link>http://crmondemandpodcast.com/2009/10/crm-on-demand-partners-in-the-news/</link>
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		<title>CRM On Demand at Oracle Open World 2009</title>
		<description><![CDATA[I'm back from 5 days at Oracle Open World 2009 in San Francisco. CRM On Demand was well represented at this massive event!

This year I ran a session on "CRM On Demand Best Practices" along with tending to our booth in the Exhibit Hall. The hall (actually two of them) was packed with exhibits from hundreds of partners, and even some competitors. We had thousands of attendees come through and many stopped by the "Demogrounds" where Oracle applications were on display.
]]></description>
		<link>http://crmondemandpodcast.com/2009/10/crm-on-demand-at-oracle-open-world-2009/</link>
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		<title>Podcast 002: SaaS Talk</title>
		<description><![CDATA[In this episode, Robert and I talk about Software as a Service, or “Saas” as it is often called. This software delivery method gets a lot of attention lately, but is this really anything new?]]></description>
		<link>http://crmondemandpodcast.com/2009/10/podcast-002-saas-talk/</link>
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		<title>Podcast 001: Common Implementation Pitfalls</title>
		<description><![CDATA[In our first podcast, Robert and I discuss some common pitfalls to avoid when implementing Oracle CRM On Demand. This is a handy list to keep in mind when planning and executing a CRM deployment. Along the way we share some stories from our work over the past several years in CRM On Demand consulting at Siebel and Oracle. 

]]></description>
		<link>http://crmondemandpodcast.com/2009/09/podcast-1/</link>
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		<title>Welcome to the CRM On Demand Podcast!</title>
		<description><![CDATA[Howdy folks! The CRM On Demand Podcast is a project produced by Louis Peters (me) and Robert Davidson. We&#8217;ve had the privilege of working with hundreds of Oracle CRM On Demand customers and have decided to share our experiences through this great medium. We&#8217;re very interested in the feedback of the CRM On Demand community. [...]]]></description>
		<link>http://crmondemandpodcast.com/2009/09/welcome-to-the-crm-on-demand-podcast/</link>
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